Silt Containment Solutions Inc. Privacy Policy
At Silt Containment Solutions Inc., we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and safeguard your data when you interact with our services, including our communication methods and use of analytics and advertising technologies.
Information Collection and Use
When you request a service or quote through our website or communication platforms, we collect personal information such as your name, email address, phone number, service address, and other service-related details. This information is used solely to process your request, schedule appointments, and communicate with you regarding your service.
We use Dialpad for SMS communication. We do not send automated text messages; all texts are manually sent by a team member. You will only receive SMS messages if you proactively text our business phone number or if you submit a contact form on our website and opt-in to receiving text messages. By proactively sending us an SMS message, you are consenting to receive further SMS communication from us. You can stop receiving messages at any time by following the opt-out process described below. Our SMS messages may include:
- Quote Request Communication: After submitting a contact form on our website and opting in for SMS communication.
- Service Coordination Updates: If necessary for scheduling or service-related inquiries.
These messages will only pertain to your requested services and will never be used for promotional purposes or shared with third parties. We do not share or sell your mobile phone contact information or any other personal data to third parties for marketing purposes.
Frequency of Messages
The frequency of SMS messages may vary depending on the nature of your inquiry and our ongoing communication. You may receive messages at various points, such as:
- Upon submitting a contact form and opting in to SMS communication.
- After proactively texting our business phone number.
- During service coordination or updates.
- For follow-up inquiries or responses initiated by your messages.
Analytics and Advertising Technologies
We use various technologies to analyze and improve our website and services, as well as to provide targeted advertising. These technologies include:
- Google Analytics: We use Google Analytics to collect and analyze information about how visitors use our website. This helps us understand user behavior, improve our site’s performance, and enhance our service offerings.
- Google Tag Manager: We utilize Google Tag Manager to manage and deploy marketing tags (snippets of code or tracking pixels) on our website without modifying the code.
- Google Ads: We use Google Ads to display targeted advertisements to users who have shown interest in our services. This helps us reach potential customers and provide relevant information about our offerings.
- Cloudflare Analytics: We employ Cloudflare Analytics to gather insights about our website’s performance, security, and visitor interactions. This helps us optimize our site and protect it from potential threats.
These technologies may collect information such as your IP address, browser type, device information, pages visited, and time spent on our website. This data is used to analyze trends, administer the site, track users’ movements around the site, and gather demographic information. The information collected is aggregated and anonymized to protect your privacy.
You can opt-out of Google Analytics by using the Google Analytics Opt-out Browser Add-on. For more information on how Google uses data, visit Google’s Privacy & Terms site.
Opt-In Consent
To receive SMS messages from Silt Containment Solutions Inc., you must provide clear consent during the service request process or by proactively texting our business phone number. By opting in, you acknowledge that you agree to receive service-related SMS messages. The content of the messages will strictly relate to service inquiries, coordination updates, or quote-related communication, without any promotional content.
SMS Communication Opt-In and Opt-Out
You will only receive SMS messages if you initiate contact or opt-in after submitting a contact form. By sending an SMS to our business phone number, you are automatically opting in to receive SMS communication. You can cancel the SMS service at any time by texting “STOP” to the phone number provided. After sending the “STOP” message, we will send you a confirmation SMS to verify that you have been unsubscribed. You will no longer receive SMS messages from us after this confirmation.
If you wish to opt in again, simply reply “START,” and we will resume sending SMS messages to you.
Message Frequency
The frequency of SMS messages may vary, but you will generally receive messages in response to:
- A submitted contact form and opting in for SMS communication.
- Proactively texting our business phone number.
- Service coordination updates or inquiries.
Sender Identification
All SMS messages will clearly identify Silt Containment Solutions Inc. as the sender. You will receive messages only from a recognizable phone number associated with Silt Containment Solutions Inc..
Message and Data Rates
Message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages related to your requested services and appointments. If you have any questions about your text or data plan, please contact your wireless provider.
Support and Assistance
If you experience any issues with our messaging program or have questions, you can reply with the keyword “HELP” for further assistance. Alternatively, you can reach out to us directly at [email protected] or by calling (610) 427-5203.
Physical Address
Silt Containment Solutions Inc.
6464 Chestnut St
Zionsville, PA 18092
(610) 427-5203
Carrier Liability
Please note that carriers are not liable for delayed or undelivered messages.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Third-Party Service Providers
We use Dialpad to facilitate our SMS communications. Dialpad is a third-party service provider and processes your data on our behalf solely for sending the text messages described above. We also use Google Analytics, Google Tag Manager, Google Ads, and Cloudflare Analytics as described in the “Analytics and Advertising Technologies” section. These third-party services process your data in accordance with their respective privacy policies and our agreements with them. We do not share your personal information with any other third parties for their own use.
Changes to the Privacy Policy
We reserve the right to update or modify this privacy policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
If you have any questions or concerns regarding our privacy practices, please contact us at [email protected].
By using our services, proactively sending us an SMS message, opting in to SMS communication, and accessing our website, you acknowledge that you have read and understood this privacy policy and agree to its terms.